When the Lewis' of Levittown, PA set out to improve their home’s comfort, they weren’t looking for just any heating and cooling system—they were searching for a long-term solution that could keep their family safe, comfortable, and energy-efficient year-round. With no ductwork, no central air, and only a pellet stove to get them through freezing winters, the Lewis' knew something had to change.
After researching their options, they discovered Mitsubishi Electric’s Hyper-Heat ductless technology—and through the Mitsubishi website, they found ECI Comfort. Together, we helped bring their vision of a more comfortable and reliable home to life.
The Challenge
No central HVAC: The house had no traditional air conditioning system, and relied on a pellet stove for heat.
Seasonal extremes: Summers were unbearable and winters unpredictable, with fluctuating comfort and mounting fuel costs.
Limited installation space: No attic or basement meant traditional ductwork wasn’t possible.
Family-first concerns: With young children in the home, comfort and safety were non-negotiable priorities.
The Lewis family needed an innovative solution—one that worked with their home’s unique layout and addressed the physical and financial stress of their existing setup.
Discovering the Right Fit
Our homeowners took the initiative to explore their options and came across Mitsubishi Electric’s Hyper-Heat systems—known for their ability to perform even in sub-zero temperatures. Once they learned that ductless technology could be installed without the need for major renovations, they reached out to ECI Comfort, a local Mitsubishi Diamond Contractor listed on the manufacturer’s site.
The Install: A Custom Hyper-Heat System
After a thorough assessment of the home and a collaborative conversation with the Lewises, ECI Comfort designed a customized solution built around Mitsubishi Electric’s Hyper-Heat ductless technology. The system centered on an outdoor unit—model MXZ-2C20NAHZ3—capable of delivering over 18,000 BTUs of cooling and nearly 21,000 BTUs of heating. This high-efficiency unit operates effectively even in temperatures as low as -13°F, making it ideal for Pennsylvania’s harsh winters. With efficiency ratings of 16.5 SEER2 and 9.2 HSPF2, the system promised both comfort and cost savings.
To complement the outdoor unit, two wall-mounted MSZ-GS12NA indoor units were installed—one in the master bedroom and the other in the sunroom. These units not only offered quiet, zoned temperature control, but also blended seamlessly into the home’s interior. Given the absence of ductwork options, ECI’s team implemented a clean, space-conscious installation using line hide for aesthetics and protection, along with a dedicated mounting pad and surge protection. The entire setup was backed by robust warranties, ensuring peace of mind for years to come.
The Results
Thanks to their initiative and investment in Mitsubishi Electric’s Hyper-Heat technology, Trenton and Jennifer Lewis now experience true year-round comfort in their Levittown home. For the first time, they can enjoy cool, refreshing air in the summer without relying on window units, and efficient, reliable heating in the winter without the stress and upkeep of weekly pellet purchases. The improved indoor climate has made a noticeable difference in their daily life, especially with young children who now have a safer, more stable environment.
Beyond comfort, the switch to a ductless system has reduced their energy usage and eliminated the ongoing costs and labor associated with pellet heating. Lower monthly utility bills and the absence of fossil fuel reliance have brought long-term financial relief. The system also qualified for federal tax credits and local rebates through PECO, helping offset the initial investment. Overall, the Lewis family’s decision to explore a modern, efficient solution has completely transformed their home—delivering comfort, peace of mind, and lasting value.
Final Thoughts
Trenton and Jennifer Lewis didn’t wait for comfort to come to them—they went looking for a better way to care for their home and their family. By researching and choosing Mitsubishi Electric’s Hyper-Heat system, and partnering with ECI Comfort to make it happen, they took ownership of their home’s comfort story. If you're facing similar challenges in your home and want to explore a reliable, efficient comfort solution, learn more about how a Mitsubishi Electric Hyper-Heat Ductless System can benefit you!
