Terms & Conditions

1. Acceptance of Terms

By accessing or using the website located at https://www.ecicomfort.com/ the “Site”) or engaging ECI Comfort LLC (“ECI Comfort,” “we,” “us,” or “our”) for any products or services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not access or use our Site or services.

2. Company Information

ECI Comfort is a Pennsylvania-based company providing heating, ventilation, and air conditioning (HVAC) services, installations, repairs, and fuel oil delivery within Pennsylvania and surrounding areas.

3. Scope of Services

Our services include, but are not limited to, the sale, installation, and maintenance of HVAC systems, as well as fuel oil delivery. All services are subject to availability and may vary based on location, weather conditions, and other operational factors.

4. Quotes, Estimates, and Pricing

All quotes and estimates provided by ECI Comfort are based on information available at the time of issuance and are subject to change. Pricing may vary due to equipment availability, changes in scope, manufacturer costs, or unforeseen conditions encountered during installation or service.

5. Booking and Payment

Service appointments may be requested online, by phone, or in person. Scheduling is not guaranteed until confirmed by ECI Comfort.
Payment terms will be communicated prior to or at the time of service. Certain services or installations may require deposits or full payment in advance. Failure to make timely payment may result in suspension or cancellation of services.

6. Warranties and Service Limitations

ECI Comfort honors manufacturer warranties for equipment installed by our technicians, as applicable. We make no independent warranties, express or implied, except as expressly stated in writing.
We are not responsible for performance issues arising from:

-Lack of maintenance or improper use by the customer;

-Modifications by third parties;

-Use of non-approved parts or equipment;

-Natural disasters, power surges, or other external factors beyond our control.

7. Fuel Oil Delivery

Fuel oil deliveries are subject to weather, road, and safety conditions. ECI Comfort is not liable for delays caused by circumstances beyond our control. Customers are responsible for ensuring safe and accessible delivery locations.

8. Disclaimer of Liability

To the fullest extent permitted by law, ECI Comfort and its affiliates, officers, employees, and contractors shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of our Site, products, or services.

9. Website Use and Intellectual Property

All content on this Site, including text, graphics, logos, images, videos, and software, is the property of ECI Comfort or its licensors and is protected by applicable copyright and trademark laws. You may not copy, reproduce, modify, distribute, or otherwise use any Site materials without prior written consent from ECI Comfort.

10. User Data

By submitting personal information through our Site (such as name, phone number, email, or address), you acknowledge that we may collect and use such data as described in our Privacy Policy.

By providing your phone number and opting in, you agree to receive SMS messages from Energy Express LLC. Message types may include customer care messages, promotional discounts, flash sales, and advertisements.

Message frequency may vary. On average, you may receive 5-7 messages per month.

Message and data rates may apply. Check with your mobile carrier for details.

To opt out of SMS messages at any time, reply STOP. For help or more information, reply HELP.

Your information will be handled in accordance with our privacy policy: https://www.ecicomfort.com/privacy-policy

11. Third-Party Links

Our Site may contain links to third-party websites or resources. ECI Comfort is not responsible for the content, accuracy, or practices of such external sites and provides these links for convenience only.

12. Indemnification

You agree to indemnify and hold harmless ECI Comfort, its officers, employees, and contractors from any claims, liabilities, damages, costs, or expenses (including attorney fees) arising from your use of our Site or services, violation of these Terms, or infringement of any third-party rights.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Pennsylvania.

14. Amendments to These Terms

ECI Comfort reserves the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page with an updated effective date. Continued use of the Site or our services after such changes constitutes acceptance of the revised Terms.