There's no shortage of HVAC contractors -- that's for sure. The problem is finding the right one for when you're in the market for a new system. While cost is a big thing to consider for a new HVAC system installation, it's not the only thing. There are other important characteristics that you want to look for, not only in the system itself, but in the company providing it. Here are six things that you should do when looking for a new HVAC contractor:
1. Remember that not all HVAC contractors are the same
When heating and cooling specifics aren't in your knowledge base, it's easy to think that one HVAC contractor is basically the same as all the others. But this is far from the truth!
Different companies have varying levels of experience and customer service as well as different areas of expertise. Talking to someone at the company or meeting someone face-to-face for a consultation will allow you to see if a) you connect and b) if they can provide you with what you're looking for (both efficiently and on budget).
2. Don't be afraid to ask for credentials
A reputable contractor isn't shy about providing his/her credentials. Some home owners feel uncomfortable asking an HVAC contractor for references and other credentials. But that should never be a problem, since all reputable contractors want to provide evidence of their experience and happy customers.
For example, ECI Comfort is a Mitsubishi Diamond Contractor, meaning we have achieved high levels of training, expertise, and customer satisfaction.
If a contractor balks at your request, that's a clear sign that something's not quite right. Companies should freely present licensing, certifications, proof of insurance, and legal identification for every person who will work in and around your home.
3. Welcome lots of questions
You know you have a good contractor when he/she asks a lot of questions. Lack of communication and making assumptions about your home and the solutions you need are two things that you don't want. The Comfort Institute says questions are vital to understanding your situation and finding the right system for your home.
You can expect questions about energy consumption, problem areas, humidity, dust levels in the home, and what you liked and didn't like about your last system. The more information the technician has, the better the job they can do for you.
4. Wait and see if they perform diagnostics
4. Wait and see if they perform diagnostics
Your contractor should evaluate the whole house, not just the existing HVAC system. You might be tempted to ask a contractor whether diagnostics is included -- but hold off. A good contractor won't make you ask because it should come with the job.
Diagnostics may include a computerized evaluation to determine the right equipment size for your home, ductwork system leakage tests, and other examinations. Swapping out one unit for another of the same size is a disservice. With diagnostics, you'll know that you're getting what your home actually needs, not just a newer version of what you had before.
5. Shy away from "bigger is better" contractors
Some companies always want to upsell. They may try to tell you, for example, that if you're not happy with your current system, then you will definitely be happier with one that's more powerful. That's just not the case.
With diagnostics comes the information that shows what you really need. If a contractor defaults to selling you a system that's "bigger and better," then the end goal likely isn't to actually make sure your needs are met or exceeded.
6. Avoid high pressure sales
A high pressure sales pitch has no place in home heating and cooling. This is a major investment, and one that should measure a lot of factors along the way.
The HVAC technician who listens to your interests and concerns is one who will help you find the best system for your home. If the technician's focus is on convincing you to buy one system over another, you should keep shopping for a different contractor.
Finding a good HVAC contractor can be tough. After all, you're looking for someone that is going to come into your home, and you want someone who will find the best possible way to provide you with home comfort.
Using these six tips will help you find the right HVAC company so that they can help find you the right solutions!
Don't stress too much about finding the right people to give you the best heating and cooling options for your home. ECI Comfort has the experience, reputation, and skills to find the best system for you.
Visit our website or give us a call at 215-245-3200 to schedule an in-depth home consultation and learn more about your options.
