Investing in a new HVAC system for your home can be a big decision, but it's one that should not rely solely on price and equipment brand. While your contractor should offer you fair pricing, you should also base your decision on the company as a whole. We'll go through a checklist on how to choose the right contractor for your HVAC system.
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✔ The contractor will create a custom comfort solution
When a contractor designs an HVAC system for your home, you shouldn't receive a one-size-fits-all solution. Every home is different, and every homeowner has different needs. Whether you have an older home, a home without ductwork, problem areas, etc., there is always a unique solution. You should be left knowing that your new HVAC system will address your specific needs so that you can enjoy long-lasting comfort.
✔ The contractor will give you all the options and help you make the best decision
Knowing all the information and having multiple options is important. Your contractor should guide you in the right direction by giving you different options based on efficiency, price, rebates, and other factors. They should listen to your specific situation and design a system based on what's important to you. The right contractor shouldn't rush you, either, or try to push a "sign now" deal. If someone tells you that an offer only lasts if you sign within X amount of time, it means they are trying to sell you any system, not the right system.
✔ The contractor stays up to date on the latest technologies
HVAC companies should be constantly evolving so that you can have the latest and best options for your home. The contractor should help you find a system that will provide you with both maximum comfort and energy savings.
✔ The contractor will stand by the product/brand
Your contractor should only install systems that they believe in -- systems of high quality that are known to function properly, and brands with helpful technical support. With that being said, mechanical systems are bound to have issues from time to time. You should choose a contractor that offers emergency service and that will come out when there's an issue. The technicians should work hard to diagnose the issue and find the right solution while keeping you in the loop along the way.
✔ The contractor is always transparent about the work being done
Speaking of keeping you in the loop, the right contractor will always be transparent about the work they're doing. From the initial estimate to the installation, to maintenance and service later down the road, you should never feel confused or left in the dark.
✔ The contractor is experienced
Everyone wants to hire a company they can trust, and that means finding a contractor with proven experience and clear customer satisfaction. You wouldn't buy a shirt without seeing what it looks like, right? Between past projects and good customer reviews, you should be able to see clear examples of quality work.
✔ The staff will always be available to answer questions
Choosing a company with experienced and helpful specialists, installers, and service technicians is of course important. But you should also take the office staff into account. Nothing is more frustrating than calling a company and not being able to get through to a real person. Your HVAC contractor should be available to answer your questions in real-time and should always be happy to do so.
✔ The staff will ensure you're happy with your experience each step of the way
Your contractor should strive to provide you with a 5-star experience at every step of the process, which encompasses everything we listed above. The right contractor will create a custom comfort solution, give you all your options, offer the latest technologies, stand by the product, keep you in the loop, and answer your questions. If you're investing in a new system, you should have a great experience from start to finish.
At ECI Comfort, this checklist is important to us. Our goal is to provide every customer with a 5-star experience and the best in home comfort. To learn more about how we've been providing custom comfort solutions for over 30 years, visit our website. Or click below to contact us.
